Privacy Policy

The controller responsible for processing your personal data is:

We collect: identification and contact data you provide through forms (name, email, phone, company); account data when you register; the content of your messages and project requests; files you upload to your account; and technical data such as IP address, device and browser information and usage data collected via cookies.

We process your data to: respond to enquiries and provide our services (performance of a contract); manage accounts and deliver projects (contract); send service communications and, where permitted, marketing (consent or legitimate interest); comply with legal and accounting obligations (legal obligation); and secure and improve the platform (legitimate interest).

Files you upload are treated as confidential. They are stored securely and are never sent to third-party AI tools or other external services without a clear, separate consent process.

We share data only with trusted service providers acting on our behalf (such as hosting, database, email and payment providers), bound by data processing agreements. We do not sell your personal data.

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.

We keep personal data only as long as necessary for the purposes above or as required by law (for example, accounting records). When no longer needed, data is securely deleted or anonymised.

Under GDPR you have the right to access, rectify, erase and restrict processing of your data, the right to data portability, the right to object, and the right to withdraw consent at any time. To exercise any of these rights, contact us using the details below.

You also have the right to lodge a complaint with the Romanian supervisory authority (ANSPDCP, www.dataprotection.ro).

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration.

We use cookies as described in our Cookie Policy, where you can also manage your preferences.

For any privacy question, contact us at hello@vortexhub.ro.